Refunds, Cancellations, and Delays


  • Refunds for tickets, camping or events will be given, minus a 3% transaction fee if the request is given within 24 hours before the riding or camping date. Requests for refunds can be made by emailing Requests outside of that time frame are subject to a refund on a case-by-case basis.
  • Cancellations are rare (almost never) within the park. We will not close for rain or small amounts of snow. In the event that we feel conditions are unsafe for our employees or guests, we will issue an email and text warning, and post a sign at the gate. Cancellations made by the park result in a full refund to guests. 
  • Excessive Delay Delays in backcountry operations happen. These include: Medical and Trauma Emergencies, mechanical malfunction, natural hinderances and the unknowable. In times where these events cause a delay of complete operations for more than 2 hours of the full operation day, then a voucher will be issued to all riders for another day.